Case Studies
Real results, real buildings
See how facility teams across Malaysia use Premis to cut response times, improve compliance, and reduce costs.
From 3-day response times to under 4 hours — without adding headcount
A federal agency managing 12 buildings and 800+ assets replaced a manual spreadsheet-based system with Premis. Within 90 days, SLA compliance reached 94% and the first government audit was completed in a single afternoon.
"The government audit went smoothly for the first time. We exported the KPI report in one click."
— Operations Director, Federal Government Agency
Key results
94%
SLA compliance rate
< 4h
Average response time
1 day
Audit preparation time
Government · 12 buildings · 800+ assets
Get similar resultsMaintenance fee collection rate jumped from 62% to 89% in 6 months
A 450-unit residential tower was struggling with manual fee collection, paper-based access card issuance, and no way to track defaulters. Premis automated the entire property management workflow.
"Our residents love the QR-based service request portal. Response time dropped from 3 days to under 4 hours."
— Building Manager, Residential High-Rise
Key results
89%
Fee collection rate
0 calls
For routine fee queries
450
Units fully digitised
Residential · 450 units · 1 building
Get similar resultsReplacing 3 separate systems with one platform — and cutting FM costs by 30%
A 40-storey Grade A office tower was running separate systems for work orders, visitor management, and parking. Premis consolidated everything, eliminated double-entry, and gave the FM team real-time visibility for the first time.
"Premis replaced three separate systems. Our FM team now handles twice the work orders with the same headcount."
— Facility Manager, Grade A Office Tower
Key results
30%
Reduction in FM costs
3 → 1
Systems consolidated
2x
Work orders handled
Commercial · 40 floors · 200+ tenants
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